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Help and Support Desk Services

Changing technology directly impacts your business and the performance of end-users. To maximize productivity, end-users need their computer problems solved quickly and correctly.

Icetech can provide a cost-effective alternative to in-house support. We offer superior onsite technical support on a short or long term basis. With over 26 years of outsourcing experience, we have accumulated an invaluable technical knowledge base and have developed best industry methodologies. Through our partnerships with industry leaders such as Microsoft, Citrix, Oracle, Cisco, Checkpoint and Novell, we ensure that our highly skilled staff keeps up to date with the latest technology. We invest heavily in our technical staff's ongoing education and career development

  • Your help desk staff is on vacation
  • You want to outsource your Help Desk Tier 1 and Tier II support
  • Your help desk staff is out on extended leave
  • You have a short-term requirement for extra help
  • You are migrating to another network platform
  • You are introducing a new software package
  • You have too many projects and not enough staff
  • You need trained technical resources that can add value from day one

Icetech Help Desk services provide support by phone, Web, Database, Block time suppor, Break-Fix and Outsource services for a wide variety of businesses and organizations. Our quality management technology support solution is also available for connecting to your company’s LAN or WAN for more in-depth troubleshooting procedures. Support services range from “shrink-wrapped” applications and server operating systems to hardware support. A support technician can be sent on-site if the situation is not corrected over the phone. Icetech can be your one source for Help Desk support services, allowing you to focus strategic internal resources on core business issues.

Our certified (and cross-trained) network engineering staff can be assigned to help your organization meet both short and long term technology goals. Our consultants can be brought in at any stage of your project.