Infrastructure Contract (CITIC)

Department of Health & Human Services, Center for Medicare and Medicaid Services (CMS)

Description of the Project: Enterprise Infrastructure support
Staffing positions for the Help Desk and Data Center Tier 1, Tier 2 and Tier 3. Software support, training center and troubleshooting. Linux, Microsoft, Cyrix, VPN and remote access support. Customization and Central data repository development.

Icetech provide on-site services for Help Desk, and training center support, staffing.  Successfully completed 16,000 Regional PC / printer rollout; using 56 qualified, temporary IT support. Also provided staffing support for admin and training at the learning center.

•           Integration with MS Project
•           Project artifacts development
•           Project dashboard development
•           Supported the Web and Client Base Infrastructure Software Applications, System Development Life Cycles (SDLC).
•           Database Management
•           Relational database development analysis
•           MS Access, Oracle, and SQL
•           BMC Remedy software deployment
•           Ticket tracking module customization
•           Asset management module customization
•           Verification & Validation (V&V)
•           Training Users at the learning Center which was operated by Icetech