Hardware and Laptop purchase

DISA

HDTRA1-07-F-0147
Prime contract Type: Time and Materials
Laptop purchase and software installation
Value $465,792.00

Defense Information Systems Agency (DISA)

IceTech provided on-site predictive, remedial, and preventive IT hardware maintenance and integrated operating systems software services to the Defense Information Systems Agency (DISA) for (15) Computing Services Directorate (CSD) Processing Centers and (42) satellite sites nationwide. DISA CSD is the preeminent provider of information systems support to our warfighters and others as required by the Department of Defense, under all conditions of peace and war. The processing centers provide a full range of state-of-the-art information technology service, including computer processing. They provide responsive, reliable, accurate, secure, and cost-effective information technology services to our warfighters and other customers. Support provided includes: 24x7x365 Help Desk services and on-site technical support, and critical equipment support with a 2-hour response time and a 4-hour repair time commitment. We utilize Remedy Action Request to track Help Desk calls and tickets, provide status reports, and track inventory. Technical support services include troubleshooting, repair, maintenance, relocation, acquisition, delivery, configuration, integration, and upgrade of servers, workstations, and peripheral hardware and software, as well as coordination of OEM agreements.